Taking Aircraft Loading Paperless

Air Canada operates more than 1,600 flights daily, with crews working on the ground to make it happen. For each flight, it is the responsibility of the Ramp Lead to ensure the safe and efficient loading and offloading of bags and cargo. It is a high-pressure, time-sensitive operation that happens entirely outdoors, and in all weather conditions across Canada. Crews work against the clock of an aircraft's turnaround time.

Mobile Load is an initiative to modernize the ramp loading process by replacing the paper-based loading instructions (LI) that Ramp Leads rely on today with an interactive, real-time mobile experience. I led design on the project from the research phase through to field-validated prototypes: working across a broad stakeholder group that spanned ramp crews, weight and balance agents, cargo handlers, and fleet engineering across multiple stations.

What started as an initiative to go paperless evolved into designing an end-to-end experience for an environment where attention is a critical safety resource and every second counts.